Complaints
Last updated: 2026-11-07
How to complain
Use the form below to complain about our service, about billing, or about how we handle your personal data, or to exercise a data protection right. You can also email contactmail.bsam@gmail.com or write to - at our registered office: -.
What happens next
We store your complaint with a reference number and send you an acknowledgement by email straight away, and in any case within 30 days. We investigate, may ask you for more information or to confirm your identity, keep you informed and tell you the outcome without undue delay. Data protection rights requests are answered within one month, which we may extend by two months for complex requests after telling you why.
Your details
We use the details you give in this form only to handle your complaint and keep a record of it, for up to 3 years after the complaint is closed (legal obligation and legitimate interests, see the Privacy Policy). Only the contact fields and the message are required.
If you are not satisfied
Personal data, UK: you can complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom; helpline 0303 123 1113; online at ico.org.uk/make-a-complaint. The ICO normally expects you to raise the matter with us first.
Personal data, EEA: you can complain to the data protection authority of the country where you live, work or where the alleged infringement took place (list at edpb.europa.eu).
Consumer matters: if we cannot settle a complaint, we tell you in writing and, where the law requires it, give you the details of an alternative dispute resolution provider. You can also go to the courts of your country.